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Showing posts from December 8, 2013

My Customer Service Experience at Jared

My husband and I have been customers of Jared Jewelers for more than 10 years and during that time we've spent close to $20,000. Now that may not be a lot in comparison to others but, nonetheless, our hard earned dollars have gone there.

Today I went to Jared to find a birthday gift for my daughter. I walked into the store. No one greeted me. Then I walked over to the jewelry repair center. I figured since I was in the store I might as well have my platinum engagement and wedding rings cleaned. An employee walked over but said nothing. I finally spoke up and said, "I know you see me standing here." She said she did but she was assisting another customer. My response to that was, "You may be helping another customer but that shouldn't stop you from greeting me." She immediately went to find someone to assist me.

A woman, identified as Amy, came over. She had just finished wiping her nose. I wasn't about to shake her hand and I didn't want …

Nelson Mandela Inspired the Baby Boomer Generation

When Nelson Mandela was imprisoned in 1978 I was a junior at Ohio University. As a young,politically conscious activist, I joined many college students across the country in demanding that our universities divest from South Africa. We wanted our institutions to cease investing in companies that traded or had operations in South Africa. We were outraged at what was going on in South Africa with apartheid. The way blacks were being treated there was reminiscent of the way our own parents and grandparents had been treated here under the so-called "Jim Crow" laws.

Protests were held at many universities. As a result of these organized "divestment campaigns", the boards of trustees of several universities voted to divest completely from South Africa and companies with major South African interests. Hampshire College was the first in the nation to divest from apartheid South Africa. They were joined by the University of Massachusetts, Tufts University, Smith College,…