About two years ago, I called City Hall to ask them to send someone out to repair a street light that had apparently blown a bulb. At that time, someone said they would take care of it---but never did. I called again several weeks later and was told they received tons of repair requests and would get to mine as soon as possible.
Time passed and I forgot about that light until today. Much to my surprise there was a repair truck in our neighborhood right in front of that light. When I approached the repairman I told him I couldn't believe it took them over two years to finally answer my call. He told me if wasn't MY call he was responding to. It was actually my neighbor, Kathy, whose call he was responding to.
When Kathy came home from work I made it a point to thank her for getting some action taken on that light---and much to my surprise again---she had no clue as to what I was talking about. She never even knew the light needed fixing. Imagine that!
Maybe she didn't remember because she called years ago like I did.
But here's the point of this story: When you contact city government, always be sure to get a NAME of everyone you speak to so you can always refer back to that person. And it wouldn't hurt to write down the dates and times you call. Had I done those things I would've had more ammunition for an argument.
Meanwhile, I'm just glad our street light is working again.